Política de privacidade

Privacy policy

This explains what personal data LuxoCouer collects, why, and what rights you have over it. It is written to meet the EU General Data Protection Regulation (GDPR) and the UK GDPR.

What we collect

  • Order data: name, email, delivery and billing address, phone number, and what you bought — needed to perform the contract between us.
  • Payment data: handled by our payment providers. We never see or store your full card number.
  • Device and usage data: IP address, browser, pages visited — through cookies and similar technologies, to keep the store working and understand what people look at.
  • Correspondence: messages you send us and our replies.

Why we process it

  • Contract: taking payment, shipping your order, handling returns.
  • Legitimate interests: preventing fraud, improving the store, answering questions.
  • Consent: marketing emails and non-essential cookies — withdrawable at any time.
  • Legal obligation: keeping transaction records for the period the law requires.

Who we share it with

Only those needed to get your order to you and run the store: our ecommerce platform, payment processors, shipping carriers, and our email and analytics tools. They act on our instructions and may not use your data for their own purposes. We do not sell your personal data.

International transfers

Some providers are outside the European Economic Area. Those transfers are covered by appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

How long we keep it

Order records for as long as tax and accounting law requires. Marketing data until you unsubscribe. Support conversations while they are useful to resolve your case.

Your rights

You may access your data, correct it, have it erased, restrict or object to its processing, receive it in a portable format, and withdraw consent. Email contato@luxocouer.com.br — we respond within one month. You may also complain to your national data protection authority.

Cookies

Essential cookies keep the cart and checkout working and cannot be switched off. Analytics and marketing cookies are set only with your consent, changeable at any time through the cookie banner.

Children

This store is not intended for children under 16 and we do not knowingly collect their data.